iMIS® Help Desk Services
Expert iMIS support when you need it most
Sometimes you need help because something isn't working.
Sometimes your iMIS expert has left, and you're trying to keep everything running until you hire someone new.
And sometimes you simply need an experienced partner to tackle a project your team doesn't have time or expertise to complete.
Whatever the challenge, the ISG Help Desk gives you direct access to senior iMIS experts who can solve problems quickly and help you get more value from your association management system.
More than product support
Our team doesn't just answer technical questions.
We help associations use iMIS to solve real business problems, improve processes, and keep critical projects moving forward.
You'll work with experienced consultants who understand both iMIS and the way associations operate.
Why associations choose ISG
The largest team of senior iMIS experts
Our Help Desk is staffed by one of the largest teams of full-time Certified iMIS Professionals (CiPs). That means your questions are answered by experienced specialists who have worked with associations like yours, not by someone reading from a script.
100% satisfaction guaranteed
We're confident in the quality of our support.
If you're not completely satisfied with how we handled your case, you don't pay.
It's one reason ISG has earned ASI's Customer Satisfaction Award multiple times and has been a leading iMIS partner for more than 30 years.
Fast response when time matters
Our Help Desk is available Monday through Friday from 8:30 a.m. to 5:30 p.m. Eastern, with a guaranteed two-hour response time during business hours. After-hours, weekend, and holiday support is also available when needed.
How we can help
Our consultants support nearly every area of iMIS, including:
Website and RiSE
Website updates and enhancements
- New page development
- Conference websites
- Responsive design
- Publishing issues
- Website refresh projects
Queries and reporting
- IQA development
- Membership queries
- Accounting queries
- Event and certification queries
- Dashboards
- SSRS and Crystal Reports
Accounting
- Month-end reconciliation
- Out-of-balance batches
- Accounts receivable and general ledger reconciliation
- Deferred revenue
- Dues billing
- AutoPay and AutoDraft
- General ledger integrations
Communications
- Advanced Email Marketing
- Email templates
- Responsive email design
On-demand training
Need your staff to become more confident using iMIS?
We provide personalized training on topics such as accounting, dues processing, event setup, batch processing, products, email, AutoPay, AutoDraft, and more.
Flexible support for your team
Our consultants can step in when your team needs extra capacity or specialized iMIS expertise.
Whether you need help for a few hours, assistance with a complex technical issue, or temporary expertise during a staffing transition, the ISG Help Desk gives you access to experienced professionals without the cost of hiring another full-time employee.
Get the help you need
When your association needs expert iMIS support, you don't have to figure it out alone.
Contact us to discuss your project or open a support request. We'll help you get your systems running smoothly so your team can stay focused on serving your members.