Our Approach
We build long-term partnerships
We want to become a trusted technology partner your organization can rely on as your needs evolve.
Many of our clients think of ISG as an extension of their own staff. They call us when they have a question, a new initiative, or simply want to explore what's possible.
That's the kind of relationship we strive to build with every client.
Technology is only part of the solution
A successful technology project depends on how well the solution supports your people, processes, and mission.
At ISG Solutions, we've spent more than 35 years helping associations modernize their technology. Along the way, we've learned that successful projects begin with understanding the organization first.
Before we recommend a solution, we take the time to understand how your association works, where you're trying to go, and the challenges you're trying to solve.
That's why so many of our clients continue working with us long after their original project is complete.
We start by understanding your business
Technology should support your strategy, not dictate it.
Whether we're implementing an association management system, integrating applications, developing custom software, or helping you prepare for AI, we begin by understanding your business processes and objectives.
Only then do we recommend the technology that will help you achieve them.
We want you to have the best solution – the one that helps your staff accomplish more while making life easier for your members.
Built on decades of association experience
Many members of the ISG team have worked within associations themselves, giving us firsthand knowledge of the operational realities our clients face every day.
That experience allows us to recommend practical solutions that fit the way associations actually work.
Looking beyond today's project
Technology needs evolve over time. An AMS implementation may lead to new integrations, a website may grow into a broader member portal, and a cloud migration can create the foundation for future AI initiatives.
That's why we don't think in terms of individual projects. We think about helping your association build a technology foundation that will continue supporting your mission for years to come.
Experience that matters
For more than 35 years, ISG has been one of the most experienced technology partners serving associations.
Our team includes Certified iMIS® Professionals and Certified iMIS Extension Developers who have successfully completed hundreds of implementations, integrations, custom development projects, and technology initiatives for associations of every size.
We've also been recognized repeatedly by ASI for customer satisfaction, service excellence, and long-term partnership.
While we're proud of those awards, we're even prouder that many of our clients have worked with us for years and, in many cases, decades.
Our commitment
Every recommendation we make starts with one question: "What's best for the client?"
That philosophy has guided ISG for more than 35 years, and it continues to shape every implementation, every support request, every integration, and every consulting engagement we undertake.
Our mission is simple: to help associations use technology more effectively so they can accomplish more for their members, today and into the future.