Get the iMIS help you need

trainingNeed tech support for iMIS or ISGweb?

Need first-tier or backup support?

Need a temp to fill in a vacant position?

Need more help for a critical project?

 

ISG Help Desk provides the technical support you need. We go beyond product support – we work with you to help you use iMIS 20 and RiSE to solve your specific business problems in the most efficient way.

Largest Support Team

Our help desk is staffed by the largest team of full-time senior support representatives who are Certified iMIS Professionals (CiP).

100% Guaranteed

ISG will guarantee you are satisfied with our on-demand support. If you’re not completely satisfied, then you don’t pay for the case.

ISG has received the Customer Satisfaction Award from ASI for the second year in a row, and we have been a top AiSP iMIS partner for over 20 years. Every one of our staff of 25 employees is dedicated to making sure our iMIS clients get the best service to maximize their iMIS investment.

Service Hours

Contact our help desk anytime between 8:30 am and 5:30 pm ET, Monday through Friday. We have a two-hour response time guaranteed during those hours (except on holidays). You can request support after those hours as well as on weekends and holidays.

iMIS and ISGweb Tech Support Services Offered

You have access to a wide range of services for iMIS 20 RiSE and ISGweb.

RiSE

  • Modifying pages
  • Fixing publishing problems
  • Designing new pages
  • Design additional sites like conference sites
  • Redesign or refresh sites with a different look
  • Responsive design

IQA Directory listings

  • Membership queries
  • Dashboard development
  • Specialized accounting queries
  • Event queries
  • Certification queries

Accounting in iMIS

  • Fixing out of balance batches
  • Reconciling A/R to G/L balances
  • Reconciling deferred revenue
  • Convert G/L accounts when changing accounting systems
  • Linking iMIS to your G/L
  • Assistance with dues billing
  • Help with Autodraft
  • Help with AutoPay

Custom Reports (SSRS, Crystal Reports)

  • Invoices
  • Accounting reports
  • Dues invoices
  • Certification certificates
  • Conference credentials
  • Converting Custom Crystal Reports to Custom SSRS Reports

SQL

  • Stored procedure development
  • Trigger development
  • Views development
  • Data scrubbing, repair and restoration
  • Advanced process automation
  • Alerts
  • Custom processes

Communications

  • iMIS Advanced Email Marketing Tool
  • Responsive design template development

On-demand Training

  • Accounting adjustments
  • Month-end processing
  • Setting up new dues processes
  • Batch processing
  • Event setup
  • Product setup
  • Emailing from within iMIS
  • iEmail
  • Autodraft
  • AutoPay

Want something else not listed? Just ask. Please contact us at 301-519-3776 or sales@isgsolutions.com to discuss your help desk needs.