ISG HELP DESK
Need technical support for iMIS or ISGweb?
Whether you are
looking for first-tier or backup support, a stop-gap for a
recently vacated position, or additional help for a critical
project, ISG can help.
Our help desk is staffed by 4 senior,
certified support representatives – all of whom work full-time
on the help desk.
They use GoToAssist, an industry-standard
tool that lets them instantly log in and see your session to
provide quick and easy resolution of your problems.
Extended hours
You can contact our help desk
anytime between 8:30am and 8:30pm Eastern, Monday through
Friday. We guarantee a two-hour response time during those hours
(except on holidays).
Support after those hours, including on
weekends and holidays, can be arranged by request.
Support
services for iMIS and ISGweb
You can use our support team to obtain a very wide range of
services for iMIS or ISGweb. Here is a partial list. Want
something else? Just ask!
- Crystal Reports
- Microsoft SQL Server Reporting Services (SSRS) reports
- Access reports
- Run dues billing
- Make batch corrections
- Reconcile iMIS accounting
- Set up events or products
- Make membership structure changes
- Deliver remote iMIS training
- Develop methods to track new items in iMIS
- Manage iMIS projects
- iMIS SQL maintenance services: Monitor SQL jobs, backups, disk
space, log files
- Monitor disk space on ISGweb server drives
- Perform requested ISGweb configuration changes
- Monitor ISGweb log files
- Make one-time SQL updates
- Make ongoing SQL updates
- Create and maintain automated tasks using DTS/SSIS packages
- SQL views
- Data
extractions
- Import data into iMIS
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