ISG Solutions Expands Help Desk Support Team;
Theresa Porco Rejoins ISG
ISG offers “on demand” support for iMIS and ISGweb
Rockville, MD (September 4, 2008)— ISG Solutions announced that Theresa Porco has rejoined the company as a senior consultant, and will be teaming with Mari Beth Schmersahl to manage help desk and technical support services to ISG’s clients.
“We are so pleased to have Theresa Porco return to ISG,” said Phil Varady, vice president of ISG Solutions. “Hiring Theresa lets us expand our bandwidth and meet the needs of our growing customer base. Our goal is to provide ‘on demand’ technical support for iMIS and ISGweb. People are moving at a fast pace now – when our clients need help, we want them to be able to call and get the answers and assistance they need right away. With Theresa and Mari Beth working together, we can provide this level of support to our clients.”
“I have always considered ISG to be the pinnacle of consulting companies and I am so glad to be returning,” said Theresa Porco. “I underestimated how much I would miss the challenges associated with providing on-demand support and I also missed the diversity of ISG’s many clients. Those elements were huge factors in my return to ISG. I realized that’s what made my job exciting and I quickly felt like I had left my friends when I left ISG. I am looking forward to getting back to work with our clients.”
“I’m glad Theresa is coming back to ISG,” said Mari Beth Schmersahl, senior consultant at ISG Solutions. “She is a great asset to ISG and to our clients, and together we make a great team. Theresa and I find it deeply satisfying to help our clients resolve problems or implement new creative solutions to challenges they face, and are both deeply committed to keeping ISG the #1 organization for help desk support.”
ISG’s help desk provides one-hour guaranteed response times during normal business hours (8:30am to 5:30pm Eastern). Clients can purchase pre-paid blocks of support at a discount, allowing them to freely pick up the phone and call at any time to get help writing a report, doing month-end accounting, setting up a new iMIS module, learning a new product feature, processing a transaction, or handling any kind of error or problem that might occur.
The company uses GoToAssist to support clients remotely. The client and help desk consultant can share the client’s desktop and work together to track down and solve the problem. This helps resolve problems faster, with less effort from the client, and allows the consultant to show the client how to handle this situation in the future.
About ISG Solutions
ISG Solutions develops, sells and supports software for associations. ISG’s flagship product is ISGweb for iMIS, a suite of Web-based software modules that extends iMIS, allowing associations to take advantage of the information stored in their iMIS database to provide better service to members on their websites. ISG also implements and supports the iMIS association management software, and is one of the largest Authorized iMIS Solution Providers (AiSPs) in the world. More than 300 clients have chosen ISG as their technology partner. ISG Solutions is headquartered in Rockville, Maryland, and maintains a website at www.isgsolutions.com.
Contact: Phil Varady, Vice President, ISG Solutions, 301-519-3776 x148, firstname.lastname@example.org